Policies

Prices, treatments and hours are subject to change without notice.

Deposits
A credit card is required when reserving appointments.

Running Late
In the event that you are running late, we will do our best to accommodate you. However, if we are unable to provide an extension of your scheduled appointment time, you will be responsible for full payment of that service.

Cancellations
Your Spa Treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to 50% of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and has possibly travelled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.

When you schedule your appointment with us, you are agreeing to these policies. You may be required to have a credit card or gift certificate on file to guarantee your reservation. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose a different method of payment if they wish.

Gratuity
Our pricing does not include gratuity, however, tipping is always at the discretion of our guests. Gratuity may be paid by credit card, check, cash or gift card.

Cell Phone
Please place all cell phones on silent prior to entering the spa. Should you receive a call, we please ask that you step outside while talking on the phone so that there is no disturbance to the other clients.

Promotions
You may only use one promotion, coupon or special within one visit unless you are doing multiple single services.

Gift Certificates
Gift certificates here at Freedom Day Spa do not expire, however if you do not use your gift certificate by the expiration date noted on your certificate and your services were purchased on special or at a discounted price the gift certificate will reduce to cash value and the specials will no longer be valid. Please do not lose your gift certificate as u must have it in order to redeem your services. Gift Certificates cannot be redeemed for cash and are nonrefundable.